Anonymous

Super Beauty Depot is a scam site

Do not order from this web site. I placed an order back in September. The charge posted to my account the next day and when I checked the site it said my order was processing. A month later I still had not received my order and the company's phone number had been disconnected. Fortunately, I was able to get the charges reversed by filing a complaint with my bank, but I wanted to alert other potential shoppers as I see the site is still taking orders. I also filed a complaint with the Florida BBB. If you've been cheated by this company you should do the same. (FYI, I just checked the site and it STILL lists my order as being processed.) Complete ripoff.
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Anonymous
map-marker California, United States

BUYER BEWARE

This website is a fraudulent company. They will take your hard earned money, never provide you with the merchandise you purchased. The telephone is disconnect, no response to your email. Spread the word to all your family and friends to avoid this scam. Call your banking institution or credit card company to retrieve your funds. Remove your information from their website, delete all your personal information. Then report them to the Better Business Bureau (BBB) in your state or country. Also they have several locations throughout the United States, do not get caught up with them in the future. Do not let them discourage you from ordering online, just do some research before you buy.
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Loss:
$136
Cons:
  • Fraud

Preferred solution: Full refund

Jakobi Dng
map-marker Rosharon, Texas

This used to be a good place for mail orders.....

I have successfully used Super Beauty Depot's website for the past 3-4 years, which is why I am totally surprised that they have taken almost $90 from me without providing the product. I called the toll free phone and the local number and both have been disconnected. Actually, I have been to the physical location, so it was a legitimate business at one point. I will call my bank tomorrow to see if I can have my money returned. So sad that they take people's money with no intention of providing the product. I've never had any issues until I placed two orders in October. They took my money and the site says the order is "Processing"....SHAME, SHAME, SHAME!!!
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Loss:
$90
Cons:
  • Not receiving my products
Reason of review:
Problem with delivery

Preferred solution: Let the company propose a solution

Anonymous
map-marker Las Vegas, Nevada

Super Beauty Depot - Order Delivery Review from Las Vegas, Nevada

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I placed an order on 10/1/14 AND its 10/21/14 and i have yet to hear from these people.... i have emailed them numerous times and no response... i have tried to call but the number is out of service... I spent $109.34 with these people for a special event and i feel so freaking disappointed and disrespected with the way they're handling this situation... I have talked to my lawyers to take this issue into small claims court... This makes no since... They ruined a very special day... I ordered from another website and got my order within three days... this place is a scam .. And i won't stop until i get my money back..
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2 comments
Guest

This sucks!!! I just bought $60.00 worth of hair and reading these posts make me think I got played!

Should I just cut my losses and buy somewhere else? I sent an email but from what it looks like that means nothing!

Guest

Have the same issue. Still waiting to hear from them or if i'm lucky get my order

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Anonymous

TOOK MY MONEY, NO MERCHANDISE, NO RESPONSE!

August 21, 2014 I ordered a wig which was $21.99. You immediately took my money. I enquired 3 weeks later to a statement that it was back ordered. I sent numerous emails with no response with a refund request. The phone number is not working, yet you still send emails. Sad and disgraceful. I should at least receive a reply/explanation. This is the current status. Price: Status: •1 of : Sis Synthetic Wig - Afro Natural H Tess - #99J $21.99 Processing Order date: 08/21/2014 This company needs to refund the money of its loyal consumers. Your ads are emailed daily, so what is the real issue. Just know, karma is as its said.
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Loss:
$27
Cons:
  • Not receiving my products
Reason of review:
MERCHANDISE NOT RECEIVED

Preferred solution: Full refund

Anonymous
map-marker Boston, Massachusetts

Super Beauty Depot - Beauty Product Review from Boston, Massachusetts

I never order from a company without thoroughly researching the company. I check out the good as well as the bad, compliments and complaints, length of time the company has been in business, shipping methods, etc. I did not do this with Super Beauty Depot because I was in a rush and they had what I needed. Additionally, I used my credit card to pay for my order instead of my Paypal account which is out of my norm. I placed my order on 10/02/2014 and as of today, 10/28/2014, I have not received any responses to my emails and of course when I tried the phone number provided on the website it has been disconnected. After reading the aforementioned complaints, the writing's on the wall. I'm very upset but very grateful I only sent this obviously fraudulent company $43.18. Lesson learned
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1 comment
Guest

I ordered a hair piece on 10/17/2014 and the money was deducted from my bank account shortly thereafter. As of today 10/30/14 my order per the website still says "PROCESSING".

The number on the website is not in service and my email has not been answered. This is clearly a frauduent company which is surprising because I have ordered from them in the past.

I do not reccommend ordering from this business!

Anonymous
map-marker San Diego, California

SUPER BEAUTY DEPOT IS A SCAM

I placed an order with this fraudulent company on Saturday November 1st. On Monday I checked The status of my order it stated that my order is processing and no changes can be made because it's in the last stage of processing or it has been shipped. Today is Friday, November 7 it still states that it's processing. I've attempted to call this company the number is disconnected and they will not return an email. I would like to put this out here so that no one will ever purchased from this company again. They are a fluke. They take your money out of your account immediately but will not respond to an email and the number is no longer in service. For a business this is not acceptable I am highly disappointed and will never order from this company again. I called my bank and they are investigating this issue.
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Loss:
$52
Reason of review:
This company is a scam. Telephone is disconnected they won't respond to an email.

Preferred solution: Full refund

Anonymous
map-marker Boston, Massachusetts

7 weeks, no product or correspondence!

I placed an order on September 26th. The charge posted to my account the SAME day and ever since then, I my order status has been "processing". 7 weeks later, I still had not received my order and the company's phone number had been disconnected. Fortunately, I was able to get the charges reversed by filing a complaint with my bank, BUT I wanted to alert other potential shoppers as I see the site is still taking orders AND UPDATING THEIR SITE! Do not order from or support this company! Research and surveys show that as of September 2014, customers have not received any of their purchased merchandise.
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Loss:
$68
Reason of review:
Never Received Product

Preferred solution: Full refund

Anonymous
map-marker Dansville, New York

Out $86.98 and never received a thing

I placed an order for hair extensions for my daughter's cosmetology class on 10/10/14. It is now10/23/14 and all I received was an e-mail with an order number. When I tried to contact Super Beauty Depot via e-mail last week, I never received a response. My daughter told me that she was told by others in her cosmetology class that Super Beauty Depot is a scam. I tried to contact the phone number and the number was no longer in service. I am attempting to dispute this with my bank but I am unsure if I will be refunded.
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Loss:
$87
Reason of review:
Problem with delivery

Preferred solution: Full refund

1 comment
Guest

Same here I ordered and got an order# but nothing else I sent an email and called for nothing. I know I won't get my money back though.

Vie already decided to take the loss but I posted on their facebook! And the most messed up part is that the next week the website was updated!

So someone is doing something there. Hope all works out for you!

Anonymous
map-marker Titusville, Florida

I order weave on the 9th of Nov they charge my credit card and no order just processing on there site!!!!!!

I order weave on the 9th of Nov they charge my credit card but didn't receive anything when I went on there site the items say processing. So I e-mail them a letter on the 19th no respond. So I contact my credit card company. They told action. Don't order from this company. They're scandal!!!!! I'm am very upset because I have never order something on the internet and something like that happen. The telephone number that they have listed is also no good. I wish I would have check the comments before I order I would have this would not have happen. BEWARE!!!!!!!!!
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Loss:
$77
Reason of review:
no items

Preferred solution: Deliver product or service ordered

Anonymous

PISSED OFF WITH SUPERBEAUTYDEPOT AND HOW THEY DO BUSINESS!!

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I ordered my stuff on August 31,2014 and still have not received my items. The money was taken out my account two days after my order was placed. I've called them and no one has answered the phone and their voicemail box is full! I've even emailed them with the email address they provided on their website but still I have heard nothing back from them! I've dealt with this company in the past but I've never experienced any problems I believe the new management is the one to blame in the case. I'm just beyond pissed they wont EVER get my money again!
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Loss:
$100
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Pittsburg, California

Online Order Review

I order from Super Beauty Depot on 10/28/2014 and have not received my order to this day. I have called all the numbers provided and emailed. The phone numbers are disconnected. No answer to my email. PLEASE DO NOT FALL VICTIMS TO THIS COMPANY OR WEBSITE. The State Attorney need to investigate this company before they scam more people.
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Anonymous
map-marker Elyria, Ohio

Online Order Review

I will never order again from Super Beauty Depot, I placed my order paid in full like a dummy, and I have received nothing, nothing, nothing!!!
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Anonymous
map-marker Ephrata, Washington

Online Order Review

I ordered on September 6, 2014 and it is now November 6th and I still have not received my order tried calling and the phone is disconnected
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Anonymous

Pissed the *** off with this company!!

i placed an order on the 4th of september today is the 22 and i have not gotten my order yet.i have been calling for weeks no answer no response until today telling me that my order has to be shiped from some where else and i won't receive it until next week sometime.these people took my money without even having the product in there at there so called store in very very very upset and i would not recomend them to ANYONE!!!!THIS IS NOT THE FIRST TIME MY ORDER WAS SCREWED I WILL NEVER ORDER HAIR FROM THE EVER AGAIN....IM ALSO A HAIR DRESSER WITH CLIENTS WHO I ORDERED HAIR FOR AND I ALSO ORDER HAIR FOR MYSELF I NEVER SEEN SUCH POOR CUSTOMER SERVICE IN MY WHOLE ENTIRE LIFE!
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Loss:
$56
Reason of review:
Problem with delivery

Preferred solution: Price reduction

1 comment
Guest

Soooo, will I be able to get a refund at all? With all these bad reviews, I guess I'll never buy from them again either.

The customer service number says "your call did not go through, please try I again later". Well I tried and tried, no answer. It's been been three business days since my order was confirmed.

We shall see. Any advice ony refund though?